Keith Shah - Process is Performance

Keith Shah PhD, MBA, FACHE is a seasoned senior leader with over two decades of experience in healthcare across for-profit and non-profit sectors. As the current COO of Caremark Health Plans at CVS, Keith specializes in large-scale transformation and growth. He is lauded for his ability to optimize operating platforms and drive multi-million-dollar productivity gains. In previous roles at Optum, and Blue Cross and Blue Shield, Keith created high-performing teams that achieved competitive differentiation and delivered quantifiable business change and growth.

His expertise spans P&L growth, operations, and technology, with a passion for leveraging data-driven strategies to enhance healthcare transparency and operational efficiency. Simply put, Keith is a master of process. We discuss his approach to team leadership, and the ways in which tech, policy, and the modern healthcare system intersect. His insights are as compelling and fascinating as his story.

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